“…everyone loves the charge analysis…we love the ability to identify the data elements we are most interested in and bring that over into an Excel® spreadsheet to manipulate it further. It allows us to report to the Board of Directors the kind of data that they are all looking for.” (For billing) “It has saved us the labor that we expected it to save when coming on with the system. There are cost efficiencies that were achieved without losing functionality.” (Customer Service) “…great customer services…responsive to our needs…I’ve never heard ‘No. This can’t be done.” - Laura

“We had our billing outsourced for years…since ’84. (PPM) is a 15% reduction on the cost side of doing business with much higher quality. I love that it works! It is very stable, we get excellent support, and it allows our staff to do an outstanding job. It’s easy to use, easy to train folks on, and very intuitive. Customer support works very well. We’ve had virtually no down time in almost two years. From my standpoint that is one of the most important things: stability.” - Philip

“Customer support is great. 90% of the time they answer our questions right there on the telephone. If they are unable to do that, it has never taken them longer than an hour or two to get us an answer. Fortunately, the system is so user friendly that we have not had a lot of need for support. It is nice to know, however, that help will be quickly available when you need it. Time is money.” – Shena