PPMIS offers product support to all our clients through PPMIS Support Center. This fully automated service provides you the advantage of being able to report issues directly and to track the tickets at your convenience. To access PPMIS Support Center, click the link in the Resources panel.

PPMIS Support Center provides continual communication via e-mails triggered by the activity recorded. For example, submitting a new ticket, updating a ticket, commenting on the issue, or closing the issue once it is resolved. You can add comments and attach documentation to a ticket so that it can be resolved efficiently. The PPMIS Client Support team will give you the attention you need to resolve each issue quickly.

Reporting Problems

When reporting issues, provide the following information:

• The name of the application that you were running when the problem occurred.
• A short, succinct description of the problem.
• A detailed description of the problem that includes the following information:
• Exact wording of any messages that appeared
• Exact description of what you were doing when the problem occurred
• The exact steps that must be taken to reproduce the problem.